Refund policy
At Covenant Loom, every piece we create is designed with purpose, to help you wear your faith and carry the message of Christ into everyday life. We want you to feel confident in both your purchase and the message you’re wearing.
If something isn't right with your order, we're here to help.
We offer refunds for:
- Items that arrive damaged or defective
- Items that are incorrect or different from what you ordered
Refund requests must be submitted within 30 days of your purchase date.
To request a refund, please contact us at Support@Covenantloom.com with your order number, a brief description of the issue, and photos of the item if it arrived damaged, defective, or incorrect. We'll review your request and work with you to make it right.
Because many of our products are made specifically when ordered, we are generally unable to offer refunds for ordering the wrong size, choosing the wrong color, or simply changing your mind. Please review the product description and sizing information carefully before placing your order.
We may update this Refund Policy as our shop grows. The most current policy will always be available through Covenant Loom or by contacting us at Support@Covenantloom.com.
To help your Covenant Loom apparel look its best for as long as possible, please follow the washing and care instructions provided with your purchase.